I love this shea butter. We stay moisturized here with these products. Unfortunately, my last order was lost in the delivery process. I never received my order. I was very disappointed obviously because these are great products. I was only offered a partial (37% approximately of what I paid for no order received) refund. I understand that things happen. I wish there was a better system in place to insure lost orders. I would have preferred a shipment of the items I ordered or a full refund.